Df99 Privacy Policy – How we keep your information secure

df99Various types of information are collected when you register, make transactions, or use the platform. We only collect what is strictly necessary to deliver our services — nothing more.

Information collected during registration and KYC:

• Full name and username.
• Mobile number — for OTP verification and as your account identifier.
• Date of birth — for age verification (to confirm you are 18+).
• National ID or passport images — for KYC verification only.
• Residential address — required for verification on high-limit transactions.

Information collected automatically while using the platform:

• IP address and approximate location (country/city level).
• Browser type, version, and operating system.
• Login and logout times, along with session duration.
• Betting activity — which markets were bet on, amounts wagered, and frequency.
• Payment transaction details — amount, method, and timestamp.

Data We Collect df99's service quality and to ensure a safe experience for all members. The key use cases are outlined below:

• Account management: To support registration, login, KYC verification, and overall account security.
• Transaction processing: To process deposits and withdrawals accurately and to maintain a record of your transaction history.
• Fraud prevention: To detect and prevent duplicate accounts, money laundering, and misuse of our systems.
• Personalized experience: To show you relevant bonuses and offers based on your preferences and activity.
• Customer Support: To resolve issues and answer any questions related to your account.
• Legal Compliance: To comply with applicable international gaming regulations and AML (Anti-Money Laundering) requirements.
• Platform improvement: To analyse user experience and further improve our products and technology.

df99 We never sell your data to third-party advertisers or use it for spamming. Our communications are limited to important account-related matters and, where you have consented, promotional offers.

df99A core principle is that your data reaches as few people as possible. We never sell your information to third parties for commercial purposes. That said, certain sharing is necessary to keep our services running:

• Payment Providers: bKash, Nagad, Rocket, and others — only the minimum information required to process transactions.
• KYC verification services: With authorized verification agencies for identity and age verification.
• Security services: With fraud detection software providers — strictly for fraud prevention purposes.
• Legal authorities: As required by law in response to valid court orders or lawful requests from law enforcement authorities.

Every party listed above is bound by contract — they may only use your data for the specified purpose and are not permitted to share it with any further parties.

df99Cookies and similar technologies are used on the website and app. Cookies are small files stored in your browser that help improve your experience.

You can disable cookies through your browser settings, though doing so may affect certain platform features. If you'd like to opt out of analytics cookies, let our support team know.

df99's data protection practices follow the highest industry standards. We take no shortcuts because your data security matters more to us than business.

• 256-bit TLS/SSL encryption: Every data transfer on the platform is encrypted. No third party can intercept or read your information in transit.
• Encrypted database: All data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security for logins and withdrawals.
• Regular security audits: A third-party security team conducts regular system audits.
• Access Control: Within df99, only authorized personnel have access to specific user data.
• Data minimisation: We collect only what is needed — no unnecessary data is retained.

In the event of a data breach (which has not occurred to date), df99 Affected members will be notified within 72 hours and necessary steps will be taken.

df99As a member, you have important rights over your own data. Contact our support team to exercise any of these rights.

• Right to Access: You can request to see what information df99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: After your account is closed, you may request deletion of your data under certain conditions (excluding data we are legally required to retain).
• Right to object to processing: You can opt out of marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a specified format.

df99 Your data is not kept longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
• Transaction records: 7 years — in compliance with international financial regulations.
• KYC documents: 5 years after account closure.
• Customer support conversations: 2 years after resolution.
• Analytics data (anonymized): 2 years.
• Cookie Details: Based on cookie type — see the full Cookie Policy for details.

Once the defined retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any individual.

df99 This Privacy Policy may be updated from time to time. For significant changes, a notice will be posted on the platform and an SMS may be sent to your registered mobile number. You can always check the "Last Updated" date at the top of this page to see when changes were made.

Continued use of the platform after an update will be considered acceptance of the revised Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please get in touch with us directly:

• Email: support@df99.site
• Live Chat: Use the chat button on the platform — available 24/7